Terms & Conditions
Legal terms governing your use of our shipping services
Important Notice
By using our services, you agree to these terms. Please read carefully.
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1. Introduction & Acceptance
Welcome to IMEX BD World Wide Courier
These Terms and Conditions ("Terms") govern your use of the shipping services provided by IMEX BD World Wide Courier ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.
Key Points:
- You must be at least 18 years old to use our services
- These terms apply to all shipments and services
- We may update these terms periodically
2. Our Services
Shipping and logistics services provided
We provide international and domestic courier services including but not limited to:
Core Services
- ✓Express delivery (24-48 hours)
- ✓Standard shipping (3-7 days)
- ✓Economy shipping (7-15 days)
- ✓Cargo and freight services
Additional Services
- ✓Package tracking
- ✓Insurance coverage
- ✓Customs clearance
- ✓Warehouse storage
⚠️ Service Limitations
Services are subject to availability, destination restrictions, and customs regulations. We reserve the right to refuse service for any shipment that violates our policies or applicable laws.
3. Shipping Terms & Conditions
Rules governing your shipments
3.1 Package Preparation
You are responsible for proper packaging of your items. Packages must be securely sealed and labeled. We may refuse improperly packaged items.
3.2 Shipping Documentation
Accurate documentation is required for all shipments. This includes commercial invoices, packing lists, and any required permits or licenses.
3.3 Delivery Times
Estimated delivery times are not guaranteed and may vary due to customs clearance, weather conditions, or other factors beyond our control.
3.4 Tracking
We provide tracking numbers for all shipments. Tracking updates are available through our website or mobile application.
4. Payments & Charges
Pricing, payments, and additional charges
4.1 Shipping Costs
Shipping costs are calculated based on weight, dimensions, destination, and service type. Prices are subject to change without notice.
4.2 Additional Charges
Additional charges may apply for: customs duties, taxes, storage fees, special handling, or address corrections.
4.3 Payment Methods
We accept cash, credit cards, bank transfers, and mobile banking. Payment must be received before shipment release.
4.4 Refunds
Shipping fees are non-refundable once service has commenced. Refunds for unshipped items are processed within 7-10 business days.
💡 Important Payment Notes
- • All prices are in Bangladeshi Taka (৳) unless specified otherwise
- • Customs duties and taxes are the responsibility of the recipient
- • We accept no responsibility for currency conversion fees
5. Prohibited Items
Items not accepted for shipment
The following items are strictly prohibited from shipment through our services. Violation may result in legal action and termination of service.
Dangerous Goods
- Explosives
- Flammable liquids
- Toxic substances
Illegal Items
- Drugs
- Counterfeit goods
- Stolen property
Restricted
- Firearms
- Ammunition
- Weapons
Perishables
- Fresh food
- Live animals
- Plants
Valuables
- Cash
- Jewelry
- Precious metals
Sensitive
- Government documents
- Passports
- IDs
🚨 Severe Consequences
Shipping prohibited items may result in: confiscation of goods, legal prosecution, permanent ban from our services, and reporting to authorities.
6. Liability & Limitations
Our responsibility and your remedies
6.1 Liability Limitations
Our liability for loss or damage is limited to the actual value of the goods or the amount of insurance purchased, whichever is less. Maximum liability per shipment is ৳50,000 unless additional insurance is purchased.
6.2 Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control including natural disasters, wars, strikes, or government actions.
6.3 Claims Process
Claims for loss or damage must be filed within 30 days of delivery. Documentation including photos and proof of value is required.
Contact & Legal Information
For questions about these terms
Governing Law
These terms are governed by the laws of Bangladesh